Frequently Asked Questions

Welcome to nicesnker, a brand owned by Selph Co LLC and located at 1718 Federal Ave, Los Angeles, CA 90025, United States. Below, you’ll find answers to some of the most common questions about our Print-On-Demand (POD) clothing store, including shipping, returns, and payment details. We hope this FAQ section makes your shopping experience seamless and enjoyable.

1. What Types of Payment Do You Accept?

We currently accept:

  • PayPal: Perfect for fast, secure payments using your PayPal balance, linked bank account, or credit/debit card.

  • Stripe: Enables payments with most major credit/debit cards (e.g., Visa, MasterCard, American Express) in a user-friendly checkout environment.

All online transactions are protected by SSL encryption, ensuring that your financial and personal data is safeguarded.

2. How Long Does Order Processing Take?

  • Processing Time: We aim to prepare all orders within 2–4 business days (Monday–Friday, 8:00 AM–6:00 PM Pacific Time).

  • Order Confirmation: After placing your order, you will receive a confirmation email. If you see any discrepancies, please email us at [email protected] immediately.

3. When Will My Order Arrive?

  • Delivery Window: Once shipped, orders typically arrive between 7–15 business days (Monday–Friday, 8:00 AM–6:00 PM PT).

  • Carriers: We collaborate with FedEx, UPS, and USPS for domestic US deliveries.

  • Tracking: You will receive a tracking link via email after your order has shipped, allowing you to follow its progress in real time.

4. Do You Ship Internationally?

At this time, nicesnker only offers domestic shipping within the US. We hope to expand our reach in the future, so stay tuned for updates.

5. What Are Your Shipping Costs?

  • Free Shipping: Available for orders totaling $199 or more (before taxes).

  • Flat Rate: Orders under $199 incur a $7.99 shipping fee.

  • Additional Handling: In unusual situations, such as larger or heavier packages, there may be an extra handling charge. We will inform you in advance if this applies.

6. Is Sales Tax Applied to My Order?

A 5% tax is added to all orders at checkout. This percentage helps us comply with necessary tax regulations. Any applicable surcharges or location-based taxes will be displayed during checkout.

7. What Is Your Return and Refund Policy?

  • Return Timeframe: You have up to 30 days from the delivery date to initiate a return or exchange, provided the item is in its original condition (unworn, unwashed, and with tags, if applicable).

  • Refund Processing: We generally issue refunds within 2–5 days after receiving and inspecting the returned product.

  • Damaged or Defective Items: If your item arrives damaged or you receive the wrong product, contact us right away at [email protected] for a swift resolution.

For more detailed information, please visit our Returns & Refund Policy .

8. Can I Exchange an Item?

Yes! If you want a different size, color, or design:

  1. Initiate Exchange: Send an email to [email protected] within 30 days of receipt.

  2. Product Availability: We’ll check whether the desired item is in stock. If not, you can either choose an alternative product or opt for a refund.

  3. Shipping Costs: Generally, shipping costs for exchanges are covered by the customer unless the return is due to a mistake on our part.

9. Can I Cancel My Order After Placing It?

  • Early Cancellation: You can cancel at no additional cost if the order has not yet gone into production or shipping.

  • Late Cancellation: Once the item is being printed or is already shipped, cancellation may not be possible. However, you can still qualify for a return or exchange under our standard policy.

10. What If I Need to Change My Shipping Address?

  • Before Shipment: If you catch the error before your item ships, email us at [email protected] immediately.

  • After Shipment: Address changes are no longer feasible once the package is en route. You may need to contact the shipping carrier directly to see if alternative arrangements can be made.

11. How Secure Is My Personal Information?

Your privacy is paramount:

  • PCI-Compliant Gateways: PayPal and Stripe both adhere to strict PCI DSS standards.

  • Encrypted Transactions: We use SSL encryption to protect data from interception during checkout.

  • No Full Storage: We do not store your complete credit card number or other sensitive details on our servers.

12. Do You Offer Bulk or Wholesale Pricing?

Currently, we do not feature a formal wholesale program. However, if you have a bulk order request, feel free to contact us at [email protected] to discuss potential discounts or custom arrangements.

13. Still Have Questions?

If you need more information or personalized support, reach out to us at:

Company Name: Selph Co LLC

Company Number: B20250045100

Address: 1718 Federal Ave, Los Angeles, CA 90025, United States

Email: [email protected]

Phone: +1 (760) 501 5261

Business Hours: Monday – Friday 8:00 am – 6:00 pm (Pacific Time, PT)

Response Time: Our customer service team typically responds within 12 hours during business days

We value your trust and look forward to making your shopping experience at nicesnker memorable and stress-free.