Refund and Returns Policy

Thank you for choosing rathermark, a brand proudly operated by YULAN HOME KITCHEN LLC, for your home kitchen needs. We want you to have a smooth and worry-free shopping experience. This comprehensive Refund & Returns Policy aims to clarify any questions about returning or exchanging items, requesting refunds, and understanding our warranty.

1. General Overview

By purchasing from rathermark, you agree to the terms stated in this Refund & Returns Policy. If you have any questions or need assistance at any point, please reach out to us at:

2. Eligibility for Returns and Exchanges

  • Return Window: You have 30 days from the date of delivery to initiate a return or exchange.
  • Original Condition: Items must be unused, unwashed, and in their original condition, including any packaging materials, labels, or tags.
  • Proof of Purchase: A valid receipt or order confirmation is required to process returns, exchanges, or warranty claims.

3. Return Timeframe & Processing

  1. Initiating a Return: Contact us within 30 days of receiving your order to begin the return process.
  2. Inspection: Once we receive your returned item, our team will inspect it for eligibility.
  3. Refund Issuance: Refunds are typically processed within 2–5 business days after we approve your return. The credited amount will appear on your original payment method, subject to your financial institution’s processing timelines.

4. Return Conditions

To ensure a smooth return experience, please keep the following in mind:

  • Packaging: Whenever possible, use the original packaging to reduce the chance of damage during transit.
  • Undamaged Items: Products showing signs of misuse, alterations, or damage beyond normal inspection may not qualify for a full refund.
  • Inspection Period: We reserve the right to thoroughly inspect all returned items before issuing a refund or approving an exchange.

5. How to Return or Exchange an Item

  1. Contact Customer Support: Email [email protected] with your order number and reason for return or exchange.
  2. Follow Instructions: Our support team will provide you with return shipping details and, if required, a Return Merchandise Authorization (RMA) number.
  3. Ship the Package: Send the item back securely, referencing any instructions we provide.
  4. Receive Confirmation: Once we receive and process your return, we will confirm via email whether the refund or exchange has been approved.

6. Return Shipping Costs

  • Standard Returns: Customers are responsible for 10% of the return shipping cost.
  • Damaged or Defective Products: If you receive an item that is damaged or defective, please notify us within 7 days of receipt. In such cases, we will guide you through the return process and cover the applicable return fees.

7. Non-Returnable Items

Certain products may not be eligible for returns, including but not limited to:

  • Items explicitly marked “Final Sale” or “Non-Returnable.”
  • Custom or personalized products, if any.
  • Products severely damaged through misuse or neglect.

If you are unsure whether your purchase qualifies for a return, contact us for clarification before initiating the process.

8. Damaged or Defective Products

  • Notification Period: Report damaged or defective items to [email protected] within 7 days of delivery.
  • Evidence: We may request photos or videos to verify the damage or defect.
  • Resolution: Once confirmed, we will either replace the product, offer an exchange, or process a full refund, depending on your preference and product availability.

9. Exchange Policy

  1. Exchange Window: Exchanges must be initiated within the same 30-day return period.
  2. Condition: Items must be returned in original, resalable condition.
  3. Processing Exchanges: If the item you want is priced higher than your original purchase, we will request the price difference before shipping the replacement. If it costs less, we will credit you the difference.
  4. Multiple Exchanges: You may exchange an item more than once if stock and conditions permit, though additional shipping charges may apply.

10. Reason for Return

We welcome returns for any valid reason, including but not limited to:

  • Wrong size or fit.
  • Product not as expected.
  • Change of mind or preference.
  • Defective or damaged product upon arrival.

Providing an accurate reason helps us refine our product selection and improve future offerings.

11. Can I Change My Shipping Address?

  • Before Shipment: If you need to modify your shipping address, contact us as soon as possible. We can only accommodate changes if the order has not yet left our facility.
  • After Shipment: Once the order is in transit, you may need to coordinate with the shipping carrier directly for possible rerouting or other solutions.

12. Cancellation Policy

  • Order Processing: If you wish to cancel your order, send an email to [email protected] within 24 hours of placing the order.
  • Shipped Orders: After your package has shipped, cancellations are no longer possible. You can return the product following our standard return procedure once it arrives.

13. Warranty Policy – 1 Year

All products purchased through rathermark come with a one-year (1-year) limited warranty covering manufacturing defects. This warranty does not apply to:

  • Normal wear and tear.
  • Damage resulting from misuse, accidents, or unauthorized modifications.

If you believe your product’s defect is covered by our warranty, please contact us for assistance.

14. Cost of Return for Broken Items or Dissatisfaction

  • Broken Items: If the product arrives broken or becomes defective within the warranty period under normal use, we will cover shipping fees or provide an appropriate resolution (replacement or refund).
  • Not Satisfied: If you simply decide the product is not right for you, you may return it within 30 days. A 10% shipping fee applies unless the product was defective or damaged upon arrival.

15. Refund Timeline & Method

  • Approval Process: Once your returned item is received and reviewed, you will receive an email confirmation about the refund approval.
  • Refund Timeframe: Approved refunds are typically processed within 2–5 business days. Your financial institution’s processing speed may affect how quickly the funds appear in your account.
  • Original Payment Method: Refunds are issued to the same method used for the original purchase unless otherwise agreed upon.

16. Additional Guidelines

  • Keep Records: Retain order confirmations and shipping receipts for reference, especially if any issues arise.
  • Bundle Purchases: For bundle deals, returns must include all items originally sold together unless specified otherwise.
  • Contact Support: Our customer service team is here to help. If you have any doubts or concerns about your order or return, don’t hesitate to get in touch.

Need More Assistance?

If you still have questions about any part of our Refund & Returns Policy, we encourage you to reach out. Our dedicated customer support team is committed to ensuring you have a positive experience with rathermark.

Company Name: YULAN HOME KITCHEN LLC

Company Number: 202358012908

Address: 2338 Arcdale Ave, Rowland Heights, Ca, 91748, USA

Email: [email protected]

Phone: +1 (716) 830 1323

Contact Form: Click here

Business Hours: We are available Monday – Friday 7:00 AM to 6:00 PM (Pacific Time, PT) to assist you with any inquiries.

Response Time: Our dedicated customer service team strives to respond to all inquiries within 12 hours during business days, ensuring prompt and reliable support.

Thank you for choosing rathermark for your home kitchen essentials. We appreciate your trust and look forward to serving you again.