Returns & Refund Policy

Thank you for shopping at nicesnker, a brand owned by Selph Co LLC. We value your satisfaction above all else, and we strive to provide products that meet the highest standards of quality and style. This Refund & Returns Policy explains the terms under which we accept returns, process exchanges, and issue refunds for items purchased from our online store, which specializes in POD (Print-On-Demand) T-shirts and other apparel.

1. Eligibility for Returns and Exchanges

  1. 30-Day Return Window
    To give you ample time to evaluate your purchase, we accept returns and exchanges within 30 days of the delivery date. If more than 30 days have passed, we regrettably cannot offer a return, refund, or exchange.

  2. Original Condition
    Items must be unused, unwashed, and in their original packaging (if applicable) to qualify for a return or exchange. Items with signs of wear, alterations, or damage caused by the customer may be rejected.

  3. Proof of Purchase
    We require an order number, email address, or other valid proof of purchase for all returns and exchanges.

2. How to Return or Exchange an Item

  1. Contact Customer Support
    Start by reaching out to our support team at [email protected] to request a return or exchange. Please include your order details, reason for the return, and any relevant photographs if the item is damaged or defective.

  2. Return Address
    After receiving your request, our team will provide you with the Return Address and any additional instructions.
    Selph Co LLC Attn: nicesnker Returns  1718 Federal Ave, Los Angeles, CA 90025, United States

  3. Packaging Your Return
    Ensure the product is well-protected in a secure package. Include your contact information and order number clearly within the package to expedite processing.

  4. Shipping the Item
    Drop off your parcel at any courier service of your choice. We recommend using a trackable shipping method or purchasing shipping insurance, as we cannot guarantee receipt of returned items without proof of delivery.

3. Return Conditions

  1. Inspection Process
    Once your returned item arrives, our team will inspect it to confirm eligibility based on condition and purchase records. If everything checks out, we’ll proceed to the next steps (refund or exchange) promptly.

  2. Timeline
    We aim to complete inspections and process returns within 2–5 business days of receiving the returned package. Refunds are then issued to your original payment method, but please allow some additional time for your bank or card issuer to post the refund.

4. Return Shipping Costs

  1. Customer Responsibility
    Unless we made an error with your order or the product arrived damaged, you will be responsible for the return shipping costs.

  2. Faulty or Incorrect Orders
    If the product is defective or you received an incorrect item, please email our team at [email protected]. In such cases, we may provide a prepaid shipping label or reimburse your reasonable shipping expenses.

5. Non-Returnable Items

Some products are ineligible for return or refund, including but not limited to:

  • Personalized or custom-printed items (unless faulty or misprinted)

  • Items marked as “Final Sale” or “Clearance” at the time of purchase

  • Products that have been washed, altered, or otherwise modified

6. Damaged or Defective Products

We understand how frustrating it can be to receive damaged or defective merchandise. If your item arrives in less-than-perfect condition:

  1. Contact Us Immediately
    Notify us at [email protected] with photos or a detailed description of the issue.

  2. Resolution Options
    We may offer you a replacement at no additional cost, a store credit, or a full refund—depending on product availability and your preference.

7. Exchange Policy

If you wish to exchange an item for a different size, color, or style:

  1. Notify Customer Support
    Email [email protected] within 30 days of delivery, stating the new size or design preference.

  2. Availability
    Exchanges are subject to stock availability. If the desired replacement is unavailable, we will refund the original purchase or help you select an alternative.

  3. Shipping Costs
    In most cases, the customer is responsible for shipping costs related to exchanges, unless the issue arose from an error on our part.

8. Reasons for Return

Common reasons for returning or exchanging items include:

  • Size or Fit Issues

  • Wrong Item Shipped

  • Received Damaged or Defective Product

  • Change of Mind (returns accepted under our 30-day policy, provided the item is unused and in original condition)

9. Changing Your Shipping Address

  1. Before Shipment
    If you need to update your shipping address after placing an order but before it has shipped, contact [email protected] as soon as possible.

  2. After Shipment
    If the order has already shipped, changes to the delivery address are no longer possible. You may need to coordinate with the shipping carrier for any special instructions.

10. Cancellation Policy

  1. Immediate Cancellations
    Orders can be canceled for a full refund if the request is made before the product has been printed or shipped.

  2. Late Cancellations
    If the item has already entered the production or shipping process, cancellation may not be possible. In such instances, you may still qualify for a return or exchange under our standard policy.

11. Contact Us

If you have any questions, concerns, or need personalized assistance with your return, feel free to get in touch with our customer support team. We are here to help:

Company Name: Selph Co LLC

Company Number: B20250045100

Address: 1718 Federal Ave, Los Angeles, CA 90025, United States

Email: [email protected]

Phone: +1 (760) 501 5261

Business Hours: Monday – Friday 8:00 am – 6:00 pm (Pacific Time, PT)

Response Time: Our customer service team typically responds within 12 hours during business days

We appreciate your trust in nicesnker and look forward to ensuring your shopping experience remains positive and rewarding.