Shipping Policy

At nicesnkpro, we are committed to providing you with an excellent shopping experience, ensuring that your products are delivered in a timely and safe manner. Below is a comprehensive breakdown of our shipping policies to help you understand how we handle order processing, shipping, and potential delivery issues. Please take the time to review our full shipping policy for all the details.

Order Processing Time

We aim to process all orders as quickly as possible. Our order processing time is 2 to 4 business days from Monday to Friday, between 8:00 AM – 6:00 PM Pacific Time (PT). Please note that weekends and public holidays are not included in the order processing timeline.

After you place an order, you will receive a confirmation email, and once your order has been processed and shipped, you will receive another email with your tracking details.

Shipping Time & Delivery Estimates

Once your order has been processed, the shipping time for deliveries within the US will take between 7 to 15 business days, Monday through Friday, from 8:00 AM – 6:00 PM Pacific Time (PT). Please keep in mind that delivery times can vary depending on factors such as location, availability of the items ordered, and the shipping carrier used.

While we strive to meet these shipping timeframes, please be aware that delays can occasionally occur due to weather conditions, holidays, or other unforeseen factors.

Shipping Fees

  • Free Shipping: Orders over $199 are eligible for free shipping within the United States.
  • Shipping Fee: For orders under $199, a $7.99 shipping fee will be charged at checkout.

We use trusted carriers such as FedEx, UPS, and USPS to ensure that your order is handled professionally and arrives securely.

Shipping Areas

Currently, nicesnkpro only ships within the United States. Unfortunately, we do not offer international shipping at this time.

Shipping Restrictions

Please be aware that there may be certain shipping restrictions based on the shipping address. Some remote areas may experience longer shipping times, and specific products may be restricted based on size or weight limitations imposed by the carrier.

Tax

A 5% sales tax will be applied to all orders, as required by law. The tax amount will be calculated and displayed at checkout before you confirm your order.

Tracking

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order’s progress directly through the shipping carrier’s website (FedEx, UPS, or USPS). Tracking information will be updated as the carrier processes your shipment.

If you have any issues with tracking your order, feel free to reach out to our customer support team at [email protected].

Delivery Problems

If you experience any delivery problems such as:

  • Late Delivery
  • Damaged Items
  • Lost Packages

Please contact us immediately at [email protected] with your order number and details of the issue. We will work with the carrier to resolve the situation promptly. We take every step to ensure your products arrive safely, but if something goes wrong, we will assist you in finding the best resolution.

Damaged or Lost Items

If your product arrives damaged or is lost during shipping, we will take responsibility and assist in resolving the issue. Here’s what you should do:

  1. Damaged Items: If your item is damaged upon delivery, please take clear photos of the damage and email them to [email protected] within 7 days of receiving your order. Once we verify the damage, we will either send you a replacement or issue a full refund, depending on the situation.

  2. Lost Items: If your package is lost in transit, please reach out to us as soon as possible. We will contact the shipping carrier and begin an investigation. If the package is confirmed lost, we will send you a replacement item at no extra charge or issue a full refund, based on your preference.

Handling Charges

All handling charges are included in the final product price. You will not incur any additional handling fees apart from shipping costs and applicable taxes. The handling fee is incorporated into the overall price to ensure your items are packed and shipped with the highest care and attention.

Returns & Exchanges

We understand that sometimes you may need to return or exchange an item. Our Returns & Refund Policy is designed to make the process as easy as possible for you:

  • Returns: Items can be returned within 30 days of receipt. To qualify for a return, items must be in new, unused condition and in their original packaging.
  • Exchanges: If you wish to exchange an item for a different size, color, or style, please contact us at [email protected]. We’ll be happy to assist with processing your exchange.

Please review our Returns & Refund Policy for full details on how to initiate a return or exchange.

Additional Policies

  1. Order Modifications: If you need to modify your order (such as a change of address, product, or payment method), please contact us within 24 hours of placing the order. After the order is processed and shipped, modifications will not be possible.

  2. Backordered Items: Occasionally, products may go out of stock or be backordered. If an item becomes unavailable after you have placed your order, we will notify you and provide you with options such as a full refund, a substitute item, or a delayed shipping date for the backordered item.

Contact Us

If you have any questions or concerns about shipping, please don’t hesitate to get in touch with us. We are here to help and ensure you have the best shopping experience possible.

Company Name: A & N Shoe Service LLC

Company Number: 18012535

Address: 1077 Baxter Street, Suite I, Athens, GA, 30606, United States

Email: [email protected]

Phone: +1(205) 209-8885 ‪

Business Hours: Monday – Friday 8:00 am – 6:00 pm (Pacific Time, PT)

Response Time: Our customer service team typically responds within 12 hours during business days

Thank you for shopping with nicesnkpro! We value your business and are committed to delivering high-quality products and services to our customers.